Central Services has been the main supplier of Franke parts and accessories to the public and retail sectors since 1985. We are a trading arm of Franke UK Limited a company registered in England and Wales. Our address is Central Services, Unit 17 Parkhall Business Village, Parkhall Road, Stoke on Trent, Staffordshire, ST3 5XA. Our registered VAT number is 560973814.
Week Commencing 08/03/2021
Our Phone lines will be closed at 4pm for staff training Monday - Friday this week. Should you need to contact us during this time please email us on
Whilst all our lives are affected by Covid-19, our Consumer Care team is here to offer as much assistance as possible regarding your Franke/Carron/KWC product. Please follow the link to our Contacts page to get in touch or call us on 01782 599258.
Our Stoke on Trent office will not be accepting any walk in customers, all orders must be completed online or over the phone.
Our experienced customer services team are available to help with any problems and queries you may have.
Telephone - +44 (0)1782 599258
All orders placed before 1.00pm are dispatched on the same day. (exc. Sat & Sun)
Postage Rates apply to the UK and Republic of Ireland only.
Helping you to choose the correct part for your FRANKE, CARRON PHOENIX or KWC product, whether units are newly installed or long established appliances.
To ensure that we deal with your enquiry promptly and supply you with the correct part, it is essential that you have all available details on hand prior to contacting us.
For aftersales services on any Franke Minerva or Carron Phoenix Seraphina 3-in-1 Taps please contact:
FRANKE HOT WATER
Telephone: 0161 436 6280
For Aftersales service on any Franke Omni, Instante or Triflow taps, please contact:
GRL DIRECT LTD
Telephone: 01603 875 468
(Calls charged at your network's standard rate)
From general service instructions to looking after your Franke product.
Our services and commitment to you.
Where we come from and where we are going.
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Our policies and your rights.
What time the phones and the warehouse is open.