Week Commencing 22nd January: Please note our team will be available from 9.00 am to 4.00pm all this week due to staff training.
Our experienced customer services team are available to help with any problems and queries you may have.
Telephone - +44 (0)1782 599258
For filtered water and boiling water taps, please see information further down this page.
All orders placed before 1.00pm are dispatched on the same day. (exc. Sat & Sun)
Postage Rates apply to Mainland UK and Northern Ireland only.
Helping you to choose the correct part for your FRANKE, CARRON PHOENIX or KWC product, whether units are newly installed or long established appliances.
To ensure that we deal with your enquiry promptly and supply you with the correct part, it is essential that you have all available details on hand prior to contacting us.
For aftersales services on any Franke Minerva or Carron Phoenix Seraphina 3-in-1 Taps please contact:
FRANKE HOT WATER
Telephone: 0161 436 6280
For aftersales services on any Franke FilterFlow, Franke Triflow or Omni 4-in-1 Taps, please contact:
Telephone: 01603 875 468
(Calls charged at your network's standard rate)
From general service instructions to looking after your Franke product.
Our services and commitment to you.
Where we come from and where we are going.
Get Help for your product with our FAQ's.
Our policies and your rights.
What time the phones and the warehouse is open.