Central Services has been the main supplier of Franke parts and accessories (with the exception of the purification systems) to the public and retail sectors since 1985. We are a trading arm of Franke UK Limited a company registered in England and Wales. Our address is Central Services, Unit 17 Parkhall Business Village, Parkhall Road, Stoke on Trent, Staffordshire, ST3 5XA. Our registered VAT number is 560973814.
Whilst all our lives are affected by Covid-19, our Consumer Care team is here to offer as much assistance as possible regarding your Franke/Carron/KWC product. Please follow the link to our Contacts page to get in touch or call us on 01782 599258. From the week beginning 20/04/2020 our phones lines will close at 4pm for the foreseeable future.
Our Stoke on Trent office will not be accepting any walk in customers, all orders must be completed online or over the phone.
On 03/07/2020 our phone lines will close at 3pm for staff training.
Our experienced customer services team are available to help with any problems and queries you may have.
Telephone - +44 (0)1782 599258
All orders placed before 1.00pm are dispatched on the same day. (exc. Sat & Sun)
Postage Rates apply to the UK and Republic of Ireland only.
Helping you to choose the correct part for your FRANKE, CARRON PHOENIX or KWC product, whether units are newly installed or long established appliances.
To ensure that we deal with your enquiry promptly and supply you with the correct part, it is essential that you have all available details on hand prior to contacting us.
For aftersales services on any Franke Minerva or Carron Phoenix Seraphina 3-in-1 Taps please contact:
FRANKE HOT WATER
Telephone: 0161 436 6280
For aftersales services on any Franke FilterFlow, Franke Triflow or Omni 4-in-1 Taps, please contact:
GRL DIRECT LTD
Telephone: 01603 875 468
(Calls charged at your network's standard rate)
From general service instructions to looking after your Franke product.
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