Welcome to Central Services where we have been the main supplier of Franke and Carron Phoenix spare parts and accessories to the public and retail sectors since 1985.
We are a trading arm of Franke UK Limited, a company registered in England and Wales. We are located at Central Services, Unit 17 Park Hall Business Village, Park Hall Road, Stoke-on-Trent, Staffordshire, ST3 5XA. Our registered VAT number is 560973814.
Our experienced customer services team are available to help with any problems and queries that you may have. Helping you to choose the correct part for your Franke or Carron Phoenix product, whether the product is newly installed or long established products. To ensure we deal with your enquiry promptly and supply you with the correct part, it is essential that you have all available details on hand prior to contacting us. If you're unsure which Franke or Carron Phoenix product you have, you can send a photo of your product to us here.
For standard Franke and Carron Phoenix tap and sink queries, you can contact us by phone at 0161 436 6280 (Option 1 then option 3) or you can email us here.
For queries on our Franke Filtered water products, you can contact us by phone at 0161 436 6280 (Option 1 then option 3) or you can email us here.
For queries on our Franke Instant Boiling water taps, you can contact us by phone at 0161 436 6280 (Option 1 then option 1) or you can email us here.
Our phone operating hours are Monday - Friday: 9:00am - 4:00pm. Outside of these hours, we can be contacted by email or through our online contact forms where one of our team will get back to you as soon as possible.
How we may contact you:
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address that you have provided through our online order.
When we use the words "writing" or "written" in our terms, this includes emails.
When we use the terms "you" or "your" in these terms, we mean you the purchaser of our products, whether the purchase is made in a consumer or business capacity.
You can find all information included within our Terms & Conditions here.