Any spare parts that have been purchased through Central Services UK can be returned for a refund if they are unused, purchased within the last 60 days and not a discontinued item.
They can be returned to us at the following address where we aim to process a refund within 5 working days. A full refund will be given if the order is returned in full including the original postage costs. If you return part of an order, then we can process a refund for the item/s which have been returned to us excluding the original postage costs.
Please complete the returns form found here and include this with your returned items. If this isn't possible, please include a short letter explaining the reason for the return (refund or exchange) and the original delivery note received with your order.
Central Services
Unit 17 Park Hall Business Village
Park Hall Road
Stoke-on-Trent
ST3 5XA
The refund will be processed back onto the card originally used to pay and this can take 2-3 working days to show back in your bank account. Once the refund has been processed, you'll receive a credit note via email. This is a confirmation that the refund has been processed.
If you have any further questions, please contact our team by phone on 0161 436 6280 (Option 1 then 3) or by email at ks-info.gb@franke.com.
